Search results for "mobile apps"

Understanding complaint channel usage in multichannel retailing

2019

Abstract This study aims to understand customer patterns of channel usage to voice complaints to multichannel retailers. Data were collected from multichannel shoppers for apparel in Spain by means of an online survey. Latent Class Analysis on complaint channel (store, website, mobile app and social media) usage was performed. The analysis identifies four customer segments that use complaint channels differently. Channel dependencies emerged, particularly related to mobile app usage. The study then explores how the identified patterns are related to channel usage for information search and purchase and to the quality of the relationship with the retailer. Results provide theoretical and man…

Determinant Factors of Public Acceptance of Stress Management Apps: Survey Study

2019

BackgroundChronic stress is a major public health concern. Mobile health (mHealth) apps can help promote coping skills in daily life and prevent stress-related issues. However, little is known about the determinant factors of public acceptance of stress management in relation to preferences for psychological services.ObjectiveThe aim of this survey study was to (1) assess determinant factors of public acceptance (behavioral use intention) of stress management apps based on an adapted and extended version of the Unified Theory of Acceptance and Use of Technology (UTAUT) model and (2) explore preferences for mHealth apps compared with other mental health services.MethodsUsing convenience samp…

Performing transnational family with the affordances of mobile apps : a case study of Polish mothers living in Finland

2020

Affordances provided by digital technologies and mobile apps (WhatsApp, Skype, Messenger) help in maintaining familyhood. These mobile apps enable the creation of in-app family groups. They also afford image sharing, which is used for phatic purposes. Digital connectivity provides the illusions of togetherness and belonging, and allows for performing family in a transnational context (emotional transnationalism). However, it also generates the feelings of guilt through infrequent communication. In the auto-driven visual elicitation interviews, the study looks at family constellations and technologically mediated communication from the perspective of five Polish mothers living in Finland. Ap…

The Culture on the Palm of Your Hand: How to Design a User Oriented Mobile App for Museums

2014

The increased usage of mobile apps has a great potential for the tourism industry. Through the use of mobile apps, web portals and social media may allow a fast and wide diffusion of awareness for museum and attract a large number of visitors, thus increasing the value of their image, with moderate investments. The aim of this chapter is to identify the key factors as antecedents of customer satisfaction for the design of a mobile app for a museum. To this aim, the authors use the Kano model that allows categorizing service attributes according to how they are perceived by customers and estimating their impact on customer satisfaction. This model is adopted in order to identify express and …

Conveying Audience Emotions Through Humanoid Robot Gestures to an Orchestra During a Live Musical Exhibition

2017

In the last twenty years, robotics have been applied in many heterogeneous contexts. Among them, the use of humanoid robots during musical concerts have been proposed and investigated by many authors. In this paper, we propose a contribution in the area of robotics application in music, consisting of a system for conveying audience emotions during a live musical exhibition, by means of a humanoid robot. In particular, we provide all spectators with a mobile app, by means of which they can select a specific color while listening to a piece of music (act). Each color is mapped to an emotion, and the audience preferences are then processed in order to select the next act to be played. This dec…

Estereotipos asociados al cuerpo humano: análisis de aplicaciones móviles usadas en la educación físico-deportiva

2022

Institutions and educators are massively and uncritically integrating digital curricular materials in their teaching praxis. This article aims to uncover whether health and fitness APP images convey or legitimize stereotypes linked to bodies, focusing on gender, race, somatotype and physical activity practice. We also analyse whether these apps are adequate for the recommended age or whether they are designed by physical education professionals. For that purpose, we designed a descriptive, comparative study based on content analysis on a sample of 373 images from 128 apps selected through a PRISMA review and a pilot test. Our results report that bodies reproduce a series of stereotypes: of …

The value of a network in the digital era: insights about Doctor Chat case study

2017

Networks are ubiquitous in our lives in their social, physical, and digital forms. A growing number of firms today rely entirely on networking and lack a physical location or material infrastructure; they are, so to speak, 'liquid'. Through a theoretical analysis and its application to the case of Doctor Chat mobile app, this paper aims to analyse the fundamental laws of networks and to answer the following questions: 1) are the traditional methods to estimate the network value still valid in the current digital age and in particular for mobile applications?; 2) how do the laws of networks work when networks expand? We conclude with some suggestions for a research agenda in order to inspire…

Can Brief, Daily Training Using a Mobile App Help Change Maladaptive Beliefs? Crossover Randomized Controlled Trial

2019

BackgroundObsessive-compulsive disorder (OCD) is a disabling condition with a wide variety of clinical presentations including contamination fears, fear of harm, and relationship-related obsessions. Cognitive behavioral models of OCD suggest that OC symptoms result from catastrophic misinterpretations of commonly occurring intrusive experiences and associated dysfunctional strategies used to manage them. OCD-related maladaptive beliefs including inflated responsibility, importance and control of thoughts, perfectionism, and intolerance for uncertainty increase the likelihood of such misinterpretations. ObjectiveConsidering accumulating evidence suggesting that mobile health (mHealth) apps b…

Overcrowding in the Emergency Department: Could a Patient-centred Mobile App Change This Paradigm?

2020

On the Usability of Smartphone Apps in Emergencies

2015

It is very critical that the disaster management smartphone app users be able to interact efficiently and effectively with the app during an emergen-cy. An overview of the challenges face for designing mobile HCI in emergency management tools is presented in this paper. Then, two recently developed emergency management tools, titled GDACSmobile and SmartRescue, are studied from usability and HCI challenges point of view. These two tools use mobile app and smartphone sensors as the main functionality respectively. Both have a smartphone app and a web-based app with different UIs for their different user groups. Furthermore, the functionality of these apps in the format of a designed scenario…